Returns & Exchanges
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
1.Choose the products you wish to return or exchange from your order.
2.Email us to initiate the process.
3.Print your prepaid shipping label that you will receive by email.
4.Send all items back to us using the label provided.
- Please allow 7-10 days for refunds to be processed, replacement products will be shipped out in 3-5 days, or store credit in 7-10 days
- The customers are responsible for the item shipping fee during exchanges
- The return restocking fees is $3 per item.
- We are not responsible for any lost or damaged returns as they are handled by the shipping company.
- If you have any questions please:email us at:firstname.lastname@example.org or by mail at:Cee Jays Customs LLC | P.O.Box 610193 | Miami, FL 33261-0193